WHICH FILE TYPE I NEED FOR MY DESIGN FOR PRINT?
It should better be a vector file if it is not then it must be high resolution image.
WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?
Actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color.
HOW CAN I MAKE SURE MY PURCHASE WAS MADE CORRECTLY?
Once you place your order you will receive a confirmation call. If you do not receive the call, contact our customer service department at imroz3943@gmail.com.
WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM/ INCORRECT ITEM?
Imroz only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our customer service department via E-mail, sharing the images of the defective article along with your order number at imroz3943@gmail.com If you were to, accidentally, receive an item that you did not order, please contact us.
CAN I CANCEL MY ORDER?
Yes only if the order is not dispatched yet. You can contact our customer service department to get your order canceled
HOW CAN I CONTACT THE CUSTOMER SERVICE DEPARTMENT?
You can share your queries or comments by calling +92-330-2480720 or by E-mailing us at imroz3943@gmail.com.
How can I buy?
You just have to follow these steps:
How can I customize my product?
You just have to follow these steps:
WHERE CAN I RECEIVE MY ORDER?
You can receive it at a private address (home, work or a drop point).
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders will be delivered in 5-7 working days in regular days and during sales it will be delivered in 7-10 working days.
HOW MUCH IS SHIPPING COST?
Shipping fee 199 PKR.
WHAT HAPPENS IF I'M NOT AT HOME WHEN THE ORDER IS DELIVERED?
The order will be at the courier warehouse, Courier will call for the confirmation, and then it will be re-attempted. Order will be re-attempted twice and if not collected, order will be returned back to shipper.
ORDER CANCELLATION?
For cash on delivery orders, we follow the practice of verifying orders with a maximum number of 2 confirmation calls., if left unattended your order will be cancelled. Orders can be cancelled upon customer's request any time before they are processed, Imroz may cancel orders for any reasons which may include: Out of stock items, incorrect mobile number or technical errors.
CAN I EXCHANGE MY ITEMS?
All products purchased from Imroz can be exchange , within 14 days of purchase only if The item(s) is faulty, damaged or defective at the time of delivery. The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
DO YOU WANT TO RETURN AN ONLINE ORDER?
To start the return process, you have to notify us within 3 days of your purchase by contacting our customer service department. We can only entertain a return if you have received the damaged or wrong article from our end.
HOW LONG DO I HAVE TO MAKE RETURNS?
The deadline for all returns is 3 days from the delivery date.
DO I HAVE TO PAY FOR RETURNS?
In case you have received a wrong or damaged article, we will get your article picked and will bear the courier charges.
HOW WILL MY MONEY BE REFUNDED?
Once the return has been approved, you will receive the amount via refund in your account within 7-10 business days.
DO YOU REFUND THE SHIPPING COSTS IF I RETURN ALL THE ITEMS IN AN ORDER?
No.
